The HUAWEI MateBook is a popular laptop known for its sleek design and powerful performance. One of its key features is the fingerprint sensor, which allows users to quickly and easily unlock their device with just a touch. However, some users have reported that the fingerprint sensor on their MateBook is not working properly. In this article, we will discuss some potential solutions to this issue and help you get your fingerprint sensor working again.
If your HUAWEI MateBook’s fingerprint sensor is not working, first ensure that it is appropriately set up and configured. You can follow the solutions to fix the issue.
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What Causes the HUAWEI MateBook Fingerprint Sensor Not Working?
There could be a few different reasons why the fingerprint sensor on a HUAWEI MateBook might not be working properly. Some potential causes could include the following:
- The fingerprint sensor is dirty or damaged
- The fingerprint sensor is not properly connected to the motherboard.
- The device’s software or operating system is out of date.
- The fingerprint sensor is not properly registered with the device.
- There is an issue with the device’s hardware or firmware.
If you’re experiencing issues with the fingerprint sensor on your HUAWEI MateBook, I would recommend trying the following steps to troubleshoot the issue.
Fix Fingerprint Sensor Not Working on HUAWEI MateBook
Most of the HUAWEI MateBook users are facing a not working fingerprint sensor on their laptops, and they have reported the issue as well. Fortunately, you can resolve the issue if you are facing a fingerprint issue on your laptop by following the below solutions.
Clean the Fingerprint Scanner
Make sure that your hands are immaculate and dry. Fingerprint sensors can sometimes have trouble recognizing dirty or moist fingers. If you are still facing the fingerprint issue, then try to clean the fingerprint scanner. Here is how you can clean the fingerprint scanner on your HUAWEI MateBook laptop.
- Turn off the Fingerprint Scanner before starting the cleaning process.
- Use a soft cloth or cotton swab to wipe the surface of the Fingerprint Scanner gently.
- Use a small amount of isopropyl alcohol on the cotton swab and clean the surface of the Fingerprint Scanner.
- Allow the Fingerprint Scanner to dry completely before turning it on.
- Once the Fingerprint Scanner is dry, turn it back on and try to use it again.
Restart the System
Restarting the system helps to resolve the fingerprint issue on your MateBook laptop. It helps to clear any software-related issues that could be causing the problem. If the issue is not solved after cleaning the fingerprint scanner, try restarting your laptop to fix the issue. Here is how you can restart your system by following the steps.
- Press on the Start menu or click on the Windows key to open the menu.
- Choose the power icon in the Start menu and select “Restart” from the above options.
- Wait for your system to restart and check the fingerprint sensor is working.
Update Your Biometric Driver
A biometric driver is a software program that enables the communication between the biometric device (such as a fingerprint scanner) and the operating system of a laptop. The purpose of the biometric driver is to allow the operating system to recognize and use the biometric device for various purposes.
If you are facing a not working fingerprint sensor on your HUAWEI MateBook laptop, you can try to update the driver to resolve the issue. It is important to keep the biometric driver up-to-date to ensure that the system is functioning correctly and securely. Here is how you can update the driver by following the steps.
- Make sure your HUAWEI MateBook is connected to the internet.
- Open the Device Manager on your laptop by pressing the Windows key+X.
- Here tap on the left arrow in the Biometric devices.
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Right-click on the “Goodix Fingerprint SPI Device” and select “Update Driver.”
Select “Search automatically for drivers” in the above options.
The system will search the internet and update the driver if a newer version is available.
Restart your laptop and check if the fingerprint issue is fixed.
Set up Another Fingerprint
Sometimes enrolling the first finger on a laptop does not work properly. If the fingerprint scanner is not working, you can try to add another fingerprint from the settings to see if the fingerprint is working. To add another fingerprint to your Huawei MateBook, follow these steps:
- Open the “Settings” app on your Huawei MateBook.
- Go to the “Accounts” section.
Choose “Sign-in options” and select the Fingerprint option.
You’ll need to do that if you haven’t already set up a fingerprint. Follow the on-screen instructions to enroll in your first fingerprint.
Once you’ve enrolled in your first fingerprint, you should see an option to set up another fingerprint.
Follow the on-screen instructions to enroll in your additional fingerprint.
To complete the enrollment process, you may need to place your finger on the fingerprint sensor multiple times.
Keep in mind that the exact steps may vary slightly different depending on your specific MateBook model and the version of the operating system you’re using. If you have trouble adding another fingerprint, you may consult the user manual for your specific device or contact Huawei support for assistance.
Check the Software Update
It’s a good idea to keep the software up to date to ensure that your MateBook runs smoothly and efficiently. Sometimes an outdated version of software creates issues on your laptop. If you are facing a not working fingerprint scanner, you can try updating the software to the latest version to fix the problem. To check for software updates on your Huawei MateBook, follow these steps:
- Go to the Start menu and click on the “Settings” icon.
- In the Settings menu, click “Windows Update” on the left side of the screen.
Press on the “Check for updates” button on the Windows Update page. This will start the process of checking for available updates for your MateBook.
If there any updates are available, they will be downloaded and installed automatically. You may need to restart your MateBook after the updates are installed.
If no updates are available, you will see a message saying, “You’re up to date.” This means that your MateBook is already running the latest version of the software.
Factory Reset Your System
Factory reset will erase all the data on your laptop and completely give it a fresh look. However, if you are facing a not working fingerprint scanner on your laptop, then you can resolve them by resetting the laptop. It helps you to resolve the issue and fix the problem. To factory reset your HUAWEI MateBook, follow these steps:
- Open the Start menu by pressing the Window key and clicking on “Settings.”
- Here, choose the “System.”
Scroll down and click on “Recovery” in the left pane.
Under the “Reset this PC” section, click on “Reset PC.”
Select the “Remove everything” option from the above settings.
Click on “Next” and follow the on-screen instructions to finish the factory reset process.
Note: It is important to note that factory resetting your device will erase all data and settings, so be sure to back up the important files before proceeding.
Frequently Asked Questions
What could be the reason for the HUAWEI MateBook fingerprint sensor not working?
There could be several reasons for the HUAWEI MateBook fingerprint sensor not working properly. These could include hardware or software issues, dirt or debris on the sensor, or incorrect settings on the device.
How can we troubleshoot the fingerprint sensor on HUAWEI MateBook?
First, make sure that the fingerprint sensor is clean and free of any dirt or debris. If it is still not working, try restarting the device and checking the settings to ensure that the fingerprint sensor is enabled and properly configured. If the problem persists, you may need to contact HUAWEI customer support for further information.
Can I still use the HUAWEI MateBook if the fingerprint sensor is not working?
Yes, you can still use the HUAWEI MateBook even if the fingerprint sensor is not working. You can log in to the device using your password or PIN or other authentication methods such as facial recognition or a security key.
Is it possible to fix the fingerprint sensor on my HUAWEI MateBook myself?
In some cases, fixing the fingerprint sensor on your HUAWEI MateBook may be possible. For example, if the problem is caused by dirt or debris on the sensor, then you can try cleaning it using a soft, dry cloth. However, if the issue is due to a software or hardware issue, it is recommended to contact HUAWEI customer support for assistance.
Conclusion
In conclusion, the HUAWEI MateBook’s fingerprint sensor is not working for various causes, such as hardware or software. If you are facing a not working fingerprint sensor on your HUAWEI MateBook laptop, then you try to fix the problem by following the solutions which are mentioned in this guide. If you have tried all solutions and are still facing the issue, then you should contact HUAWEI support for further assistance.
